We’re hiring

150 150 Jack Hibbard

The Hibbard Group is seeking a professional, energetic, servant leader to fill the important role of Director of Client Success. Qualified candidates should email info@thehibbardgroup.com and include an up-to-date resume.

Job Description

Position: Director of Client Success
Reports to: President of the Company

Job Summary:

Responsible for management and implementation of the services we provide to our clients, helping them fulfill their calling.

Job Duties:

  • In coordination with Company leadership, is responsible for execution of strategic media plans for our ministry partners. 
  • Responsible for securing, growing, and maintaining a responsive portfolio of media outlets for the content provided by our ministry partners. 
  • Serves as an agency liaison between media outlets and our ministry partners. 
  • Responsible for the oversight of writing and production provided to our ministry partners.
  • Provides support for the fundraising strategy, cultivation and other donor activities of ministry partners.
  • Participates in meetings with clients.
  • Manages the flow of progress reports and trends to executive level management of clients and the company. 
  • Responsible for oversight of ministry partner’s content and promotion on Company’s website and social media platforms
  • Manages the activities of the Client Service staff.
  • Attends client functions and events as deemed appropriate. 
  • Oversees special projects for ministry partners at industry events (i.e., NRB, CMB)
  • Enhances the Company’s reputation by accepting ownership for new Company initiatives and explores other opportunities to add value to job accomplishments.
  • Other duties and tasks necessary to advance the mission of the Company and our ministry partners as requested. 

Minimum Requirements:

  • Education – College degree (Communications, Marketing, Media, or English preferred).
  • Experience/Qualities – At least 3 years post college work experience.  Some management, media, marketing, sales, fundraising, or customer service experience preferred. Familiarity with Christian media is preferred.  A general understanding of Christian denominational and theological differences is important.  Ability to travel as necessary.  
  • Skills – Project management, proficiency in Excel, Word.  Strong verbal and written communication.  Self-starter and ability to work on your own.  Strategic thinker who is dependable and has pays attention to detail. 

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